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FAQ's

How do I place an order?

 

Place you order online 24 hours a day, 7 days a week from our secure website.

Simply enter your part number or description into the search box to search through our database containing over 185,000 products.Refine your results by brand and price to suit your needs.


Our Sales Team are there to help you 9am-5pm Monday to Friday.
Call +44(0)1695 556448 for :

 

  • Information about the products on the site
  • Help with the order placing process
  • Or to take your order over the phone

 


Why are there so many parts with the same base part number?

totalparts.co.uk may offer more than one brand variation for one Land Rover part number.
While the part is fundamentally the same part, some people prefer Genuine Land Rover parts, some have a preferred brand and some want to save money. We offer this choice so that there will be a brand to suit your preference and/or budget.


What are Genuine Products?

These are parts supplied by Land Rover in Land Rover branded packaging, presumed to be the best quality and most suitable in terms of fit, form and function.They are fully warranted by Land Rover, and if a part fails in service during the warranty period, a customer can take his or her vehicle back to any Land Rover dealer, regardless of where the part was originally fitted. Every Land Rover Genuine Part comes with a 12 month warranty.
NB. Parts are subject to availability from Land Rover and add an extra 2 days to your order process.

 
What are Original Equipment Products (OE)?

These are parts originally fitted by Land Rover at production, the same as the Genuine Part but supplied in the OE branded packaging.These parts are manufactured to the same exacting standards required by Land Rover, with many of these parts supplied in the manufacturers own brand image, such as Ferodo, Koni, Mahle, Bosch, TRW, Valeo, AE, and Lucas.
 

What are Original Equipment Manufacture Products (OEM)?

These are parts fitted by vehicle manufacturers at production, it can be assumed that all OE and OEM parts are manufactured to the same standard, the standard acceptable to vehicle manufacturers and as such these parts can be assumed to be the same quality as Land Rover Genuine and also equivalent in terms of fit form and function.
 

What are Allmakes 4x4 PR2 Products? 

These are parts from OE, OEM and Replacement manufacturers that have been subject to and passed a rigorous selection process confirming a higher level of quality and manufacturer performance. Consumers receive a guaranteed assurance of quality, fit form and function backed up by an extended warranty.(2 years)
 

What are Quality Replacement Products?

These are Allmakes 4x4 or Bearmach own brand parts sourced from quality, many tier 1, suppliers around the world to bring you a wide range of quality products at cost effective prices. All have been tested to ensure that the highest quality standards are maintained, and are backed by a twelve month warranty.


How long will my order take to be delivered?

This depends on a number of factors. Your order will be processed within 1 working day by one of our dedicated Sales Team. We carry a large amount of stock and have access to massive stocks at our four UK warehouses, however items do sell out and there are items that we may have to order in for your particular order. Depending on timings this can take a few days for the parts to arrive at our distribution centre. e.g. Genuine Land Rover parts add 2 days to your order process.

We endeavour to process your order as quickly as possible and we work closely with our warehouse teams and suppliers to ensure we can offer good availability on the products that we sell. However we cannot promise that every item will be available from our stocks at the point of order.

We will despatch your order as soon as all available items arrive at our distribution centre. You will be notified by email when items are despatched and by what method. Tracking information will be included when applicable.


What is Volumetric Weight?

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

The formula for calculating volumetric weight is length x width x height (cm) / 5000*

* If you measure in inches, the conversion factor is 305.